Terms of service

Last Updated: September 9, 2026

Welcome to Hoaxee. These Terms of Service govern your use of the Hoaxee website and the purchase of products through our online store.

By accessing or using our website, you agree to comply with these Terms of Service. Please read them carefully before using our website or placing an order.

1. About Hoaxee

Hoaxee is a fragrance retailer offering a selection of fragrance products in different scent profiles, including aquatic, citrus, floral, woody, musk, leather, and amber compositions.

Our business contact details are:

Email: support@hoaxee.com
Phone: +44 7456 095082
Address: 54 Oxgate Gardens, London NW2 6EB, United Kingdom

2. Use of Our Website

You agree to use the Hoaxee website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

You must not:

Use the website for unlawful or fraudulent purposes.
Attempt to gain unauthorized access to our website or systems.
Interfere with the website's operation or security.
Introduce malicious software or harmful code.
Copy, reproduce, or misuse website content without appropriate authorization.
Provide false or misleading information when placing an order.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, website, or legal rights.

3. Product Information

We aim to present our products and product information as accurately as reasonably possible.

Product information may include:

Product name
Fragrance type
Fragrance family
Fragrance notes
Product volume
Product descriptions
Product images

The appearance of product images may vary depending on your device, screen, lighting, or other display settings.

Fragrance preferences are subjective, and descriptions of fragrance characteristics are provided to help customers understand the general scent profile of a product.

4. Product Availability

Product availability may change without notice.

Adding a product to your shopping cart does not necessarily guarantee that the product will remain available until checkout is completed.

If a product becomes unavailable after an order has been placed, we may contact you regarding the order and available options.

5. Prices

Prices displayed on our website are shown in GBP (British Pounds Sterling) unless otherwise stated during checkout.

We reserve the right to correct pricing or product information errors where necessary.

If an obvious pricing or information error affects an order, we may contact the customer before processing the order to confirm whether the order should proceed.

6. Orders

When you place an order through our website, you are making a request to purchase the selected products.

After submitting an order, you should receive an order confirmation using the contact information provided during checkout.

An order may be subject to review or cancellation where reasonably necessary, including circumstances involving payment failure, product availability, incorrect pricing, suspected fraud, or inaccurate order information.

7. Payment

Payment must be successfully authorized before an order can be processed.

Our currently accepted payment methods may include:

Visa
Mastercard
American Express
Discover
Diners Club
JCB
Maestro

Payment availability may vary depending on the checkout environment, location, or payment provider.

Please refer to our Payment Policy for additional information about payment processing.

8. Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy.

Estimated handling and transit times are provided for guidance and are not guaranteed delivery dates.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, public holidays, transportation disruptions, or incorrect delivery information.

Customers are responsible for providing accurate and complete shipping information during checkout.

9. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers should review that policy before requesting a return.

Eligible returns must meet the applicable return requirements, including product condition and the specified return period.

Nothing in these Terms of Service is intended to limit any statutory consumer rights that cannot legally be excluded or restricted.

10. Customer Responsibilities

When using our website or placing an order, you are responsible for providing accurate information, including your name, email address, telephone number, billing information, and delivery address.

You should also review your order details before completing checkout.

If you identify an error in your order information, please contact us as soon as possible.

11. Intellectual Property

Unless otherwise stated, the content available on the Hoaxee website, including text, product descriptions, graphics, logos, images, page layouts, and other materials, may be owned by or licensed to Hoaxee.

You may view and use website content for personal shopping purposes.

You must not reproduce, distribute, modify, publish, sell, or commercially exploit website content without prior authorization, except where permitted by applicable law.

12. Third-Party Services

Our website may use or connect with third-party services, including payment processors, shipping providers, technology providers, and other services required to operate our online store.

Third-party services may have their own terms and privacy policies.

Hoaxee is not responsible for the independent policies or practices of third-party services that we do not operate or control.

13. Website Availability

We aim to keep our website available and functional, but we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

The website may occasionally be unavailable because of maintenance, updates, technical problems, security measures, or circumstances outside our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, Hoaxee will not be responsible for losses arising from circumstances outside our reasonable control or from a customer's misuse of our website or products.

Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms affects your statutory consumer rights.

15. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and handle personal information.

Please review our Privacy Policy for additional information about your privacy and personal data.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services, business practices, or applicable legal requirements.

When changes are made, we will update the Last Updated date shown at the beginning of this page.

Your continued use of the website after updated Terms are published may be subject to the revised Terms.

17. Governing Law

These Terms of Service are intended to operate in accordance with applicable laws and regulations.

Where applicable, nothing in these Terms is intended to remove or reduce any mandatory consumer protection rights available to customers under applicable law.

18. Contact Us

If you have questions about these Terms of Service, your order, our products, or our services, please contact us: