Privacy policy

Last Updated: September 9, 2026

At Hoaxee, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we may collect, use, store, and share information when you visit our website, place an order, contact us, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with Hoaxee, we may collect information that you provide directly to us.

This may include:

  • Your name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order and purchase information
  • Information you provide when contacting customer support
  • Information you submit through forms or other areas of our website

We may also receive certain information automatically when you use our website, such as information relating to your device, browser, website activity, and interaction with our website.

2. How We Use Your Information

We may use the information we collect for purposes such as:

  • Processing and fulfilling orders
  • Delivering purchased products
  • Processing payments through applicable payment providers
  • Providing customer support
  • Communicating with you about your orders
  • Responding to questions, requests, or enquiries
  • Managing returns, refunds, and exchanges
  • Improving our website, products, and customer experience
  • Maintaining website security and preventing fraudulent or unauthorized activity
  • Complying with applicable legal and regulatory requirements

We use personal information only for legitimate business purposes and in accordance with applicable privacy requirements.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

When you make a payment, your payment information may be handled directly by the applicable payment processor. Hoaxee does not ask customers to send payment-card information by email or other unsecured communication methods.

Payment providers may process your information according to their own privacy policies and terms.

4. Shipping and Order Information

To fulfill your order, we may need to provide relevant information to shipping and delivery providers.

This may include information such as:

  • Recipient name
  • Delivery address
  • Phone number
  • Order details
  • Tracking-related information

This information is used to help process and deliver your order.

5. Customer Support

When you contact Hoaxee, we may collect and retain the information you provide so that we can respond to your enquiry and provide customer support.

For example, if you contact us about an order, we may request your order number and relevant information needed to investigate and resolve the issue.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember certain preferences, understand website usage, and improve the online shopping experience.

Cookies may be placed by Hoaxee or by third-party services used on our website.

You may be able to manage or restrict cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Information Sharing

We may share relevant personal information with service providers when necessary to operate our business and provide our services.

These parties may include providers involved in:

  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Website hosting and technical services
  • Website security
  • Customer support
  • Analytics or other website-related services

We do not share personal information with third parties except where reasonably necessary to operate our business, provide requested services, protect our rights, comply with legal obligations, or as otherwise permitted by applicable law.

8. Legal Requirements

We may disclose personal information when we reasonably believe disclosure is necessary to:

  • Comply with applicable laws or regulations
  • Respond to lawful requests from authorities
  • Protect the rights, property, or safety of Hoaxee, our customers, or others
  • Detect, investigate, or prevent fraud, security issues, or other unauthorized activity
  • Enforce our terms, policies, or other legal rights

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining appropriate business records, resolving disputes, and meeting legal or regulatory obligations.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

10. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These rights may include, where applicable:

  • Requesting access to personal information we hold about you
  • Requesting correction of inaccurate information
  • Requesting deletion of personal information
  • Requesting restriction of certain processing
  • Objecting to certain uses of personal information
  • Requesting a copy of certain personal information
  • Withdrawing consent where processing is based on consent

Your available rights may vary depending on applicable law and the circumstances of the request.

To exercise a privacy right or ask a question about your personal information, please contact us using the details below.

12. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action where required.

13. Third-Party Websites

Our website may contain links or integrations that direct you to third-party websites or services.

Third-party websites operate under their own privacy policies and terms. Hoaxee is not responsible for the privacy practices of third-party websites that we do not operate or control.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

14. International Data Transfers

Depending on the services and providers used to operate our website, your information may be processed or stored in countries other than the country where you live.

Where applicable, such processing will be handled in accordance with relevant legal requirements and appropriate safeguards.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the beginning of this policy.

We encourage you to review this page periodically to stay informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or how Hoaxee handles privacy matters, please contact us:

Email: support@hoaxee.com
Phone: +44 7456 095082
Address: 54 Oxgate Gardens, London NW2 6EB, United Kingdom

Customer Support Hours:

  • Monday–Friday: 09:00 AM–7:00 PM
  • Saturday: 09:00 AM–3:00 PM
  • Sunday: Closed (GMT-London)