Payment Policy

At Hoaxee, we aim to make your checkout experience simple, secure, and straightforward. This Payment Policy explains the payment methods accepted on our website, the currency used for purchases, and how payment authorization works.

Please review this policy before completing your order.

Accepted Payment Methods

We currently accept the following payment methods for purchases made through our website:

  • Visa
  • Mastercard
  • American Express (Amex)
  • Discover
  • Diners Club
  • JCB
  • Maestro

The payment methods available to you may depend on your location, device, and checkout availability.

Payments are processed through the applicable payment processing services available at checkout. Payment information is handled through the relevant payment provider's secure payment infrastructure.

Currency

All prices displayed on the Hoaxee website are listed and charged in GBP (British Pounds Sterling) unless otherwise stated at checkout.

If you make a purchase using a card or payment account associated with a different currency, your bank or payment provider may apply currency conversion fees or international transaction charges according to its own terms and exchange rates.

These fees are determined by your financial institution or payment provider and are not controlled by Hoaxee.

Payment Authorization

Payment must be successfully authorized before an order can be confirmed and processed.

Once you complete checkout:

  • Your payment information will be submitted for authorization.
  • An order can only be processed after the payment has been successfully authorized.
  • If a payment is declined, unsuccessful, or cannot be authorized, the order may not be confirmed.
  • Your payment provider may require additional verification before completing the transaction.

Payment Security

We take reasonable steps to support a secure checkout experience.

Hoaxee does not request or require customers to send payment-card details, passwords, or other financial credentials by email.

For your security, please complete payments only through the payment options and checkout process provided on our website.

Payment Issues

If your payment is declined or you experience an issue during checkout, you may wish to:

  • Confirm that your payment details have been entered correctly.
  • Check that your card has not expired.
  • Confirm with your bank or card provider that the transaction can be authorized.
  • Try another accepted payment method available at checkout.

If you continue to experience difficulties, please contact our customer support team for assistance.

Order Confirmation

After a successful payment and order submission, you will receive an order confirmation using the contact information provided during checkout.

If you do not receive an order confirmation after completing payment, please contact us before placing another order to help avoid duplicate orders.

Questions About Payments

If you have questions about payment methods, checkout, or a payment-related issue, please contact our customer support team.

Email: support@hoaxee.com
Phone: +44 7456 095082
Address: 54 Oxgate Gardens, London NW2 6EB, United Kingdom

Customer Support Hours:

  • Monday–Friday: 09:00 AM–7:00 PM
  • Saturday: 09:00 AM–3:00 PM
  • Sunday: Closed (GMT-London)