Shipping policy

At Hoaxee, we aim to provide a clear and straightforward shipping experience for every order. We carefully process and prepare fragrance orders for dispatch and provide customers with relevant shipping and tracking information when their order is shipped.

Please review the following Shipping Policy for information about order processing, delivery times, tracking, and shipping requirements.

Order Processing & Handling

Order Cut-Off Time

Our daily order cut-off time is 3:00 PM (GMT+00:00) Greenwich Mean Time (London).

  • Orders placed before 3:00 PM (GMT) on a business day will begin processing on the same business day.
  • Orders placed after 3:00 PM (GMT), or on weekends or public holidays, will begin processing on the next business day.

Handling Time

Once an order is confirmed, our team will process, prepare, and package the products for shipment.

Our estimated handling time is 1–3 business days (Monday – Saturday).

Handling time refers to the time required to prepare an order before it is dispatched. It does not include transit time after the order has been shipped.

Shipping & Transit

Transit Time

After an order has been dispatched, the estimated transit time is 4–6 business days (Monday – Saturday).

Actual delivery times may vary depending on the delivery location, carrier operations, weather, public holidays, and other circumstances that may affect transportation.

Estimated Total Delivery Time

The estimated total delivery time is the combination of handling and transit time:

Handling Time: 1–3 business days (Monday – Saturday
Transit Time: 4–6 business days (Monday – Saturday)

Estimated Total Delivery Time: 5–9 business days

These are estimated delivery timeframes and are not guaranteed delivery dates.

Shipping Cost

We offer FREE STANDARD SHIPPING on orders delivered within the United Kingdom.

There are no additional standard shipping charges for eligible UK orders.

Shipping Carriers

Depending on the destination, package characteristics, and shipping availability, orders may be delivered through established carriers such as:

  • Royal Mail
  • DPD
  • Evri
  • UPS
  • DHL

The carrier used for an individual order may vary.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing available tracking information.

The shipping confirmation may include:

  • Your tracking number, where available.
  • A link to the applicable carrier's tracking page.
  • Relevant shipment information.

Please allow up to 24–48 hours for tracking information to become active after the shipping confirmation has been issued.

Address Accuracy

Please make sure your shipping address is complete and accurate when placing your order.

Hoaxee is not responsible for delivery delays or unsuccessful delivery caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If an order is returned because of an incorrect or incomplete address, our customer support team will contact you regarding the available reshipping options and any applicable additional shipping costs.

Delivery Delays

Although we work to process orders within the stated handling timeframe, delivery may occasionally take longer than the estimated timeframe due to circumstances outside our control.

Possible causes of delays may include:

  • Carrier delays
  • Severe weather
  • Public holidays
  • Transportation disruptions
  • Incorrect or incomplete address information
  • Customs or regulatory processing, where applicable
  • Other circumstances affecting the delivery network

If your order appears to be delayed, please check the tracking information provided in your shipping confirmation email.

Lost or Missing Packages

If tracking information indicates that a package has been delivered but you have not received it, please first check around your delivery location and with household members, building management, or other relevant recipients.

If the package cannot be located, please contact our customer support team with your Order Number and tracking information so that we can review the situation and provide the appropriate next steps.

Shipping Restrictions

At this time, Hoaxee ships only to addresses within the United Kingdom.

We currently do not offer international shipping.

We may also be unable to ship to certain restricted or unsupported addresses, including:

  • P.O. Boxes
  • APO/FPO addresses
  • Locations that cannot be serviced by our available carriers

If an order cannot be shipped to the address provided, our customer support team will contact you.

Changes to Shipping Information

If you need to correct your shipping address after placing an order, please contact us as soon as possible.

We cannot guarantee that an address change can be made after an order has entered processing or has already been dispatched.

Questions About Your Order?

If you have questions about shipping, tracking, or the status of your order, please contact our customer support team.

Email: support@hoaxee.com
Phone: +44 7456 095082
Address: 54 Oxgate Gardens, London NW2 6EB, United Kingdom

Customer Support Hours:

  • Monday–Friday: 09:00 AM–7:00 PM
  • Saturday: 09:00 AM–3:00 PM
  • Sunday: Closed (GMT-London)